Author Topic: Unable to log into the customer portal  (Read 200 times)

Offline Beardedsith

  • Newbie
  • *
  • Posts: 3
  • Karma: +0/-0
    • View Profile
Unable to log into the customer portal
« on: October 11, 2018, 08:51:27 am »
I had moved my raid (hardware and all) to a new computer a month ago.  When I did so, I tried to contact sales@flexraid.com and the reply I received was to keep extending the trial until some bug worked its way out (immaterial, mostly).

Now, a month later, my trial expired so I tried to log into the customer portal to extend my trial license or initiate my full license and I can't seem to log into the portal at all.  I used the user name from the email I received when I created it, and the portal is telling me the user name doesn't exist.  I tried to email sales@flexraid.com again but I'm not getting any replies.  This wouldn't be such a big deal if my 18tb of data wasn't being held hostage (hyperbole, I know...).  Anyone have any idea what to do outside of trying to wait for someone to get back with me (no clue how long that might take).

...or did I just lose my 18tb of raw video/audio work until something decides to get back with me?

Offline Beardedsith

  • Newbie
  • *
  • Posts: 3
  • Karma: +0/-0
    • View Profile
Re: Unable to log into the customer portal
« Reply #1 on: October 11, 2018, 11:30:57 am »
Here is the error I'm getting:
com.google.gwt.user.client.rpc.StatusCodeException
com.google.gwt.user.client.rpc.StatusCodeException: 500 The call failed on the server; see server log for details

Offline smarty12345

  • Newbie
  • *
  • Posts: 27
  • Karma: +0/-0
    • View Profile
Re: Unable to log into the customer portal
« Reply #2 on: October 11, 2018, 11:40:22 am »
why would you have lost your data? its my understanding that neither Raid-F or T-Raid touches the data itself and should be easily accessible.

given the product support (or lack there of ) and all the issues in general. and looking at that error, I would say the domain that was being used for the customer portal is not available. Probably expired and left to rot like the Forum and the rest of flexraid support.

Offline Beardedsith

  • Newbie
  • *
  • Posts: 3
  • Karma: +0/-0
    • View Profile
Re: Unable to log into the customer portal
« Reply #3 on: October 11, 2018, 11:59:54 am »
If I can't use my FlexRAID license anymore, how would I retrieve my data?

Offline smarty12345

  • Newbie
  • *
  • Posts: 27
  • Karma: +0/-0
    • View Profile
Re: Unable to log into the customer portal
« Reply #4 on: October 12, 2018, 04:16:34 pm »
If I can't use my FlexRAID license anymore, how would I retrieve my data?
Flexraid doesn't do anything with your data. As far as I know to get to the data on the drives all you would have to do is assign drive letters to the individual drives if they don't already have them and the data should be readable.