Author Topic: Windows 7 flexraid keeps disconnecting drive  (Read 1546 times)

Offline bhart710

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Windows 7 flexraid keeps disconnecting drive
« on: August 11, 2015, 01:51:53 pm »
This is  my first post on here, so I'm not sure what all information you'll need.  I am currently running Windows 7 with 2 3TB drives and one 1TB drive in a snapshot RAID.  For some, reason the drive keeps disconnecting.  It works fine for awhile then it just disappears.  I have checked all of my drives and they are fine.  I also update, verify, and validate according to the schedule I saw recommended on here.

Offline ibra0078

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Windows 7 flexraid keeps disconnecting drive
« Reply #1 on: August 27, 2015, 09:42:27 pm »
Do you see it in disk management

Offline bhart710

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Re: Windows 7 flexraid keeps disconnecting drive
« Reply #2 on: September 13, 2015, 06:02:17 pm »
No, when it disconnects I can't find it in disk management.  It won't let me open the flexraid web client either. I am running a virtual machine on the hard drive containing my os, and I put files directly on the disks I have in RAID, so I don't know if that's causing an issue either.

Offline Brahim

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Re: Windows 7 flexraid keeps disconnecting drive
« Reply #3 on: September 13, 2015, 08:05:08 pm »
Check the Windows event logs for clues.
If an application crash dump was recorded, please provide it as well as info on the build you are running.

Offline bhart710

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Re: Windows 7 flexraid keeps disconnecting drive
« Reply #4 on: September 14, 2015, 01:16:32 am »
Here's the text from the event log:

JET RUNTIME HAS DETECTED UNRECOVERABLE ERROR: system exception at 0x738e7195
Please, contact the vendor of the application.
Extra information about error is saved in the "jet_err_1384.txt" file.

I'm currently running version 2.0 final [2014-08-16]

Offline Brahim

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Re: Windows 7 flexraid keeps disconnecting drive
« Reply #5 on: September 14, 2015, 02:09:09 am »
There will be a new release this week. Hopefully the exact same build as posted here: http://forum.flexraid.com/index.php/topic,5020.0.html
So, feel free to give that one a try.