Author Topic: Cutting & Pasting folders/files - they're gone!  (Read 1605 times)

Offline radio1one

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Cutting & Pasting folders/files - they're gone!
« on: November 30, 2015, 12:11:54 am »
Hi all,

Running Raid-F (build 2015-11-01) with pooling on a Windows 2012r2 box. Have noticed over the last few weeks that a few scripts set up to move files from one location to another have been failing due to the files disappearing - I suspected it may have been happening to due the naming of the files in question, so didn't think too much about it, and recovered them manually.

However, I went to manually move a large number of files from one folder to another yesterday, and the files just disappeared - no warning on merge message from Windows, nothing - the operation completed and then they weren't in the new location. I did a full search on the storage pool, thinking they may have gone elsewhere in a misplaced right-click, but no results. Then, when FlexRaid performed a scheduled update, I noticed it reported the missing files as deleted files, not changed. This raised alarm bells - luckily I have the original data on another backup, but I'm now concerned about the consistency of all my other data.

So, this is the situation:

- I had two folders named exactly the same - we'll call them 'FOLDER-MASTER'. One existed on the root of the drive, the other existed under another folder.

- Both folders had differently named sub-folders within them, and differently named files.

   ROOT -                                               FOLDER -
            - FOLDER-MASTER                                 - FOLDER-MASTER
                    - SUBFOLDER-A                                       - SUBFOLDER-X
                    - SUBFOLDER-B                                       - SUBFOLDER-Y
                    - SUBFOLDER-C                                       - SUBFOLDER-Z

So, using the above folder mapping, moving the files from the left side to the right side, using standard Windows cut & paste:

- I right-clicked on the left FOLDER-MASTER and selected cut
- I right-clicked on the right FOLDER window (somewhere in the white space) and selected paste.
- The moving files dialog showed up, with the graphical representation
- The files disappeared from the left side
- The files did not show up on the right side
- The right side remained exactly the same
- No folder merge dialog popped up

I had a look at the logs, and could not see anything other than the scheduled update info and startup messages FlexRaid generates on startup. I repeated the above operation with another folder that had a counterpart named exactly the same, and got the same results.

At this point, I'm stopping all background scripts that run on the pool until I'm convinced that data consistency can be maintained.

Can somebody (Brahim maybe?) let me know what other information I can provide in tracking down this issue.

Thanks





Offline Brahim

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Re: Cutting & Pasting folders/files - they're gone!
« Reply #1 on: November 30, 2015, 01:02:20 am »
Try taking a screencast while replicating the issue.

Offline radio1one

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Re: Cutting & Pasting folders/files - they're gone!
« Reply #2 on: November 30, 2015, 06:05:01 am »
PM sent with screencast.

Thanks!

Offline craigap

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Re: Cutting & Pasting folders/files - they're gone!
« Reply #3 on: November 30, 2015, 04:46:28 pm »
I had a similar incident not too long ago and found the folder in the recycle bin. (Not the Windows Recycle bin). I too was just doing a cut and paste.

Offline radio1one

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Re: Cutting & Pasting folders/files - they're gone!
« Reply #4 on: December 01, 2015, 04:20:41 am »
Ah! I've just done another test of this, and can confirm the files have ended up in the .@RECYCLER$ folder - this doesn't appear to be the Windows Recycle bin...

Offline Brahim

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Re: Cutting & Pasting folders/files - they're gone!
« Reply #5 on: December 01, 2015, 04:21:31 am »
Please open a bug report on bug.flexraid.com

Basically, the issue happens under the following conditions:
1. Universal Recycle Bin enabled
2. Cut & Paste when the source folder and destination folder have the same name
3. Drap & Drop when the source folder and destination folder have the same name

Offline radio1one

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Re: Cutting & Pasting folders/files - they're gone!
« Reply #6 on: December 01, 2015, 04:44:26 am »
Hi Brahim,

Have done so - any idea on when a fix might be pushed out? If I disable the Universal Recycle Bin, will that resolve it temporarily?

Cheers

Offline radio1one

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Re: Cutting & Pasting folders/files - they're gone!
« Reply #7 on: December 11, 2015, 09:10:34 pm »
Hi Brahim,

Any update on when this might be addressed? The ticket on the bug reporting site is still sitting as open.

Thanks

Offline Brahim

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Re: Cutting & Pasting folders/files - they're gone!
« Reply #8 on: December 13, 2015, 07:42:09 pm »
This issue is still being investigated.

Offline TheJSN

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Re: Cutting & Pasting folders/files - they're gone!
« Reply #9 on: January 03, 2016, 02:56:14 pm »
I am experiencing exactly the same problem.  If I catch it in time, I can pull the files out of .@RECYCLER$ - but I think this will mess with the integrity of the array.  I often merge files and folders to via "MOVE" and I've suffered some lost data this way, because RECYCLER was cleared before i noticed what happened.

Also on Server 2012, latest flexraid.

I also have a problem when MOVING Folders from the Network mapped FlexRaid to a local drive.  If I move a folder from flexraid ie. d:\FOLDER1 to drive X: local.  It will create a folder on drive X:\FOLDER1 - but the folder will be empty, none of the file contents move over. The whole folder can then be found in .@RECYCLER$ on the array.   Moving individual files works, but moving folders does not. Even if the folder didn't exist previously on drive X:


Actually it doesn't matter if its mapped or on the local server.  MOVING folders of files off of FlexRaid causes them to disappear!



« Last Edit: January 03, 2016, 03:41:41 pm by TheJSN »

Offline Brahim

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Re: Cutting & Pasting folders/files - they're gone!
« Reply #10 on: January 09, 2017, 08:59:33 pm »
FYI, this issue is resolved for the next build.

Offline whatdoiknw

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Re: Cutting & Pasting folders/files - they're gone!
« Reply #11 on: April 03, 2017, 09:35:22 pm »
FYI, this issue is resolved for the next build.

Any ETA on this? I just lost a bunch of files due to this.

Offline Brahim

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Re: Cutting & Pasting folders/files - they're gone!
« Reply #12 on: April 04, 2017, 01:34:51 pm »
Any ETA on this? I just lost a bunch of files due to this.
The data is still there under the Universal Recycle Bin folder.

The next builds are in the works and should be out by month end.

Offline ThreeIsTwoTwoIsOneOneIs..

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Re: Cutting & Pasting folders/files - they're gone!
« Reply #13 on: April 09, 2017, 08:13:12 pm »
I understand you're a small (1man?) team but really, the fact that this has been going on for so long and still isnt fixed while FR is still available for sale is pretty embarrassing no? At least mark it as Alpha/Beta software if thats the calibre thats currently met.

DS380 - C2750 - WD Reds