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Messages - Brahim

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1
News and Updates / Re: Transparent RAID (tRAID) Version 1.1 Preview release
« on: November 24, 2017, 08:47:21 am »
Brahim,
thank you for the latest version. Please tell us more news or a roadmap for the future. Actually I am unsure If I will keep tRaid on my next fileserver, beginning in 2018 or 2019. The forum and flexraid project looking dead, I don't know what exactly planning in the future.

I don't know how good the newest version is tested out to avoid critical errors with my 8 TB data  :-\
Baby steps. ;)

In order of importance:
1. Refresher release updates (with all critical bugs resolved, new Linux kernels support, etc. - so we can pick back up where we left off)
2. Major improvement releases (already done - just need to be released)
3. Major re-architecture/redesign releases (to modernize all products)
4. Major product extension releases (more on this later)

ETA for refresher releases: happening now... tRAID for Linux being pushed out in the next few days
ETA for major improvement releases: likely January with beta builds out in the new few weeks...
ETA for major re-architecture/redesign releases: Spring 2018
ETA for major product extension release: no ETA... we'll see based on the beta releases

The current refresher releases were heavily tested both internally and externally by a number of users. So, these are the releases you want to be on. ;)

2
News and Updates / Re: Transparent RAID (tRAID) Version 1.1 Preview release
« on: November 23, 2017, 08:23:33 am »
It is safe and recommended. :)
Also, hammer it and report any defect.

3
General Discussion / Re: New Release WHEN
« on: November 22, 2017, 09:26:13 am »
There will be a new tRAID release in the coming days.
A new RAID-F release is already up. If not subscribed yet, please sign up on http://news.flexraid.com for notifications.

4
News and Updates / Re: Forum Mails sent after ages
« on: November 20, 2017, 08:55:42 am »
Thanks for the notice.

5
Snapshot RAID / Re: Restore - The system cannot find the path specified
« on: November 16, 2017, 01:06:09 pm »
PM sent.

6
Snapshot RAID / Re: Restore - The system cannot find the path specified
« on: November 14, 2017, 06:32:20 pm »
I see. I can't think of why the file system on the PPU is misbehaving.

One thing to try in order to get more understanding, would be to use Process Monitor (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) and track the file access of the RAID-F process. Filter for errors and see what might be happening.

7
General Discussion / Re: Did I get the whole concept of FlexRAID wrong?
« on: November 14, 2017, 05:41:33 am »
I setup a FlexRAID storage pool with DRU1 (1x 4 TB HDD), DRU2 (2x 2 TB HDD), DRU3 (1x 4 TB) and 1 PPU (4 TB). Recently, one of the 2 TB HDDs in DRU2 failed. I did a swap-and-restore operation, but FlexRAID reported an error: "too many failed devices = 2" and the maximum of failed devices would be 1. The second disk in DRU2 works just fine. What did I do wrong? Did I get the whole concept wrong?
The logs should have more hints on what's going on.
More likely than not, the RAID is out of sync with many deleted files on another DRU. See: http://wiki.flexraid.com/2011/10/18/understanding-the-limitations-of-snapshot-raid/


8
General Discussion / Re: New Release WHEN
« on: November 14, 2017, 05:38:30 am »
As always no ETA.
Been working on the next phase of the products. Sometime, you have to step away from patching and redesign things from the ground up.
Quiet time means working time. ;)

9
Snapshot RAID / Re: Restore - The system cannot find the path specified
« on: November 14, 2017, 05:33:57 am »
Why are both of the drives showing as relatively empty?
Which one is the PPU?

10
Snapshot RAID / Re: Restore - The system cannot find the path specified
« on: November 12, 2017, 04:30:54 am »
The warning icons indicate that there is something abnormal with the mount, which could be due to file system issue or other.
It is difficult to say without access to the system and analyzing various things.

Try granting yourself access to and navigating to C:\FlexRAID-Managed-Pool\class1_0\. Take a screen shot of the content of that folder and post it.

Also, if you have any sort of anti-virus or the likes, try disabling them as a test.

11
Snapshot RAID / Re: Restore - The system cannot find the path specified
« on: November 11, 2017, 08:27:34 pm »
Looking at this image, there is something potentially wrong with the file system on your other disks.


The icon (with yellow warning) indicates something wrong with the file system on the healthy drives. The drives are physically healthy, but the something is going on with the file system.
The exception you are getting has to do with an operation whereas the system says a file is missing when it is actually there.

12
Snapshot RAID / Re: Restore - The system cannot find the path specified
« on: November 11, 2017, 09:45:37 am »
1. Can you post a screenshot of your RAID configuration?

2. Delete all the flxr.meta.old.xxx files.

3. Reboot the system.

4. Retry and post the logs.

13
Snapshot RAID / Re: Restore - The system cannot find the path specified
« on: November 10, 2017, 10:47:17 am »
Please enable TRACE logging and retry the Restore task that more detail can be captured.

As you have the PPU drive mounted to a drive letter, try taking a screenshot of its content and posting it here.

From the line "java.io.File.createNewFile", it could be that writing to the Restored-To disk is not successful. More detail is needed (logs and screenshot) before being more conclusive.

14
1. For the record, the logs you posted here are incomplete. They were reviewed and you were informed of it. You emailed us new logs on our request after your support subscription was no longer valid.

2. There has to be a bottom line.
Yes, there was a delay in responding to you. You've made your point and we agree on it. Now what?
Do you stay constructive so that help can be provided to you or do you insist on venting?

You seem to think that the delay in responding to you empowers you to dictate how things will go. Hum... no. :)

/Locking this thread so that we can reset the communication - feel free to start a clean new thread with full logs for forum support

15
Hopefully, you've had a few days to cool off.

As explained through the email communications, your support subscription is not valid due to payment issues. Communication might have not been timely due the weekend, and you are free to not go forward with the subscription. You still have to take stock of what you need and proceed accordingly.
As also explained, we are allowing for subscriptions at the time of issue only because the forum is not as active as it should. If we were to properly charge for on-demand services, we would be asking for an hourly rate closer to the yearly subscription charge. This is to say that, we typically respond to support requests within 24 hours. However, if ever miss that time frame, we will still eventually respond and apologize for the delay and expect that you not be fully bent out of shape over it.

In any case, for others to help, you need the full logs. We understand the reluctance to provide full logs due to data sensitivity. However, without full logs you are crippling anyone's ability to help.

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