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Messages - Brahim

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1
It should be in your email history. The only way you got the purchase code was by email. It was sent to the PayPal email that made the purchase.
You can email sales at flexraid dot com to have that email resent if needed.

2
Please use the purchase code to activate your installation.

3
General Discussion / Re: How are you supposed to identify disks?
« on: June 16, 2017, 08:46:18 pm »
It is true that some controller hide the disk serial numbers. However, the SMART detail will have the correct serial.
Now, note that USB disks are not supported in tRAID. I am guessing that you have an attached USB storage with a bunch of disks. I would try eSATA instead of USB.
USB controllers are just not reliable under heavy load.

4
General Discussion / Re: How are you supposed to identify disks?
« on: June 16, 2017, 03:30:05 pm »
The way you label the registered disk should help you tie it to the respective physical disk.
It is imperative that you you are able to match a registered disk back to its physical disk.

Use the combo of disk make, model, and serial number to uniquely identify each disk.
I know the documentation shows registered disks labeled with simple tags such as DRU1, PPU1, etc. However, that not the way to go unless you write down the real details somewhere else.

5
General Discussion / Re: Restore hanging at [Processing...]
« on: June 16, 2017, 10:12:15 am »
You can edit your RAID settings and set the array and pool to start manually instead of automatically.

What you are doing through the advanced option is only stopping the pool and not the array. So, disable automatic start on the pool and array and reboot.

6
General Discussion / Re: Restore hanging at [Processing...]
« on: June 15, 2017, 04:28:52 pm »
1. Stop the pool and array and restore with the array offline
2. Check the Windows event viewer for clues

Things hanging simply means there are stability issues with the I/O system. Normally, a reboot would have solve that as some controllers or disk drivers don't like having a disk go missing. So, if the system is still doing that after a reboot, then there is something deeper to look into and the Windows event viewer might provide some clues.

7
tRAID on Windows / Re: How do I recognise a failed disk
« on: June 09, 2017, 02:04:46 pm »
"Additionally, you will see the disk marked as failed in the Web UI."


I don't see anything failed in the Web UI?
You won't see anything in the Web UI till the disk is dropped.
Again:
Quote
The disk will get dropped only if it is written to. This is to avoid unnecessarily dropping a disk due to temporary glitches as well as having a more flexible system.

8
tRAID on Windows / Re: How do I recognise a failed disk
« on: June 09, 2017, 01:22:22 am »
But how do I know a drive has been dropped? There is no warning in the GUI? I would want some sort of RED warning saying a disk has failed so I can take action.
Please read the entire thread. This was addressed in my first reply.

9
tRAID on Windows / Re: How do I recognise a failed disk
« on: June 08, 2017, 12:10:21 am »
Correct. The disk will get dropped only if it is written to. This is to avoid unnecessarily dropping a disk due to temporary glitches as well as having a more flexible system.

10
Are you intending to run tRAID or RAID-F?

There is no FlexRAID in tRAID. There is the web client (NZFS Web Client Service) and the broker service (NZFSB).
I see no reason as to why the Windows upgrade would erase the configuration DB. However, if you don't see your configuration, that's likely what happened.

You should be able to reconfigure as no data is affected.

11
General Discussion / Re: Quick Validate , Update Validate
« on: June 02, 2017, 08:49:22 am »
That means your system is not stable under load. Validate is both CPU and I/O intensive. It will absolutely stress your system.
Check that your PSU is adequate and monitor your temps.

12
This one is super tricky. Unless, you have two PPUs, two failures equals failure beyond the tolerance level.

However, you can try the steps below.

1. Keep the array and pool offline. This is critical.

2. Go to the Windows disk manager and bring the source disk for the failed DRU online. This is to check if the data is mostly okay.

3. If the data seems okay, back it up. Then, unfail both the DRU and PPU and run the Verify & Sync task.

4. If the data is not okay, then unfail only the PPU and try to restore the failed DRU and hope for the best.

Good luck.

13
Below is attached the logfile for the last several days, which includes a few days before and after the restore attempt.

Or did you mean a different log file?

Code: [Select]
[2017-05-10 00:01:08,698] INFO : DRU1 size=1820830639055
[2017-05-10 00:01:08,698] INFO : DRU2 size=1958307109991
[2017-05-10 00:01:08,698] INFO : DRU3 size=1942245718189
[2017-05-10 00:01:08,698] INFO : DRU4 size=0
[2017-05-10 00:01:08,698] INFO : DRU5 size=1897133370502
[2017-05-10 00:01:08,698] INFO : DRU6 size=1851705862189
[2017-05-10 00:01:08,698] INFO : DRU7 size=1898970042381
[2017-05-10 00:01:08,698] INFO : DRU8 size=1666056797912
These logs show DRU 4 with a size of 0, which means it was empty. Do you have previous logs that show it with a different size?

14
tRAID on Windows / Re: Does tRAID for Windows require SMB 1.0?
« on: May 18, 2017, 05:50:11 pm »
No.
Networking to a tRAID volume is governed by your OS. So, tRAID does not have any dependency on the version of SMB.

15
Please post the full logs.
Details on what the Update task did are important.

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