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1
General Discussion / Response From Sales?
« Last post by Haldanite on May 26, 2018, 10:37:35 am »
I had to replace my motherboard and along with it my CPU and RAM.  I reinstalled the hard drives used in my Transparent RAID, but I can't activate my license.  I've been waiting on someone to respond from the sales email for almost 2 weeks (multiple emails sent) since the system fails to transfer my license.  I have all the same drives from my raid installed and I'm using the trial license, but I would really rather be using the license I paid for.  Anyone have suggestions on how to get my license transferred or any idea when I might expect to hear back on my emails?
2
Hi,

No software has been installed, this is my home server than runs headless as a media server, cant find anything in event viewer, going back through all the logs, it looks like something happened at 1:17, then when trying to access it had no luck starting the array

[2018-04-20 01:16:22,599] INFO  start(56) - Setting Http port to 8080
[2018-04-20 01:16:23,080] INFO  start(56) - Https port not set. Https requests will not be serviced...
[2018-04-20 01:16:30,516] INFO  init(248) - Build date: 2017.11.22
[2018-04-20 01:16:30,796] INFO  init(248) - Session UUID: dd478ee4-4e9f-4fff-a1cc-743f30d28679
[2018-04-20 01:16:33,686] WARN  init(248) - Client connection not found for host=1!
[2018-04-20 01:17:15,798] WARN  run(41) - One or more configuration changes have been made to your system. You must restart your system for the changes to take effect. <br/><b>Do not attempt to start and use the array until you have rebooted!</b>
[2018-04-20 08:41:55,542] WARN  startStoragePool(757) - Cannot find Disk Info for ST3000DM001-1E6166 ATA Device
[2018-04-20 08:41:55,828] WARN  startStoragePool(757) -     ID=1
[2018-04-20 08:41:55,828] WARN  startStoragePool(757) -     Key=nzfs--795742405923420985--7452503252210072718

lists the same for all the hard drives in the system, then with every reboot I did that day trying to get it working just lists

[2018-04-20 08:50:47,407] WARN  init(248) - Client connection not found for host=1!
[2018-04-20 08:51:29,520] WARN  run(41) - One or more configuration changes have been made to your system. You must restart your system for the changes to take effect. <br/><b>Do not attempt to start and use the array until you have rebooted!</b>
[2018-04-20 08:57:49,700] WARN  getDiskInfos(757) - ErrorCode=21 ErrorMessage=The device is not ready.
[2018-04-20 08:58:13,566] WARN  getDiskInfos(757) - ErrorCode=21 ErrorMessage=The device is not ready.
[2018-04-20 08:58:16,686] WARN  getDiskInfos(757) - ErrorCode=21 ErrorMessage=The device is not ready.
[2018-04-20 08:58:16,686] WARN  startStoragePool(757) - Cannot find Disk Info for ST3000DM001-1E6166 ATA Device
[2018-04-20 08:58:16,686] WARN  startStoragePool(757) -     ID=1
[2018-04-20 08:58:16,686] WARN  startStoragePool(757) -     Key=nzfs--795742405923420985--7452503252210072718

after trying to uninstall/reinstall and various reboots the log now just states

[2018-04-23 13:43:31,593] WARN  run(41) - The storage pool cannot be started as there is no mounted volume to pool!
[2018-04-23 14:39:23,021] WARN  getDiskInfos(757) - ErrorCode=21 ErrorMessage=The device is not ready.
[2018-04-23 14:39:26,402] WARN  getDiskInfos(757) - ErrorCode=21 ErrorMessage=The device is not ready.

the only thing I can find that would have been installed around that date was these updates that installed on the 18th, maybe a delayed reboot?

Windows Malicious Software Removal Tool x64 - April 2018 (KB890830)
2018-04 Update for Windows Server 2016 for x64-based Systems (KB4093137)
2018-04 Cumulative Update for Windows Server 2016 for x64-based Systems (KB4093119)

Any ideas ?

Thanks
Matt
3
General Discussion / Re: No response from sales@flexraid.com...
« Last post by ajamils on May 25, 2018, 10:42:26 am »
Can you also send me a reply? I have sent multiple emails but no reply.

Hey, sent you an email.
Thanks.
4
tRAID on Windows / Re: Anyone upgraded to Windows 10 build 1803?
« Last post by Brahim on May 24, 2018, 01:57:17 pm »
If you want to be safe, setup a VM and test there first before committing to your production system.
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@Elminstertcom
It is likely that you have a disk corruption. Could be just a sector or could a bit more.
The best thing to do would be to:
- Stop all arrays
- Hijack all your disks by giving them a drive letter each
- Run chkdsk on each disk
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News and Updates / Re: linux (tRAID) release
« Last post by Brahim on May 24, 2018, 01:53:44 pm »
No ETA. New release in the work though.

What issues are you having with the current release?
7
General Discussion / Re: tRaid suddenly stopped working on windows server 2016
« Last post by Brahim on May 24, 2018, 01:52:36 pm »
@bluebuddha
Is there any software you installed recently that you can think of that could be interfering?

Check the Windows event viewer for additional clues.
8
Running it on server 2016 been fine for the last 8 months, just suddenly happened
All drives have tested fine, same with ports
Have installed a trial version of Drive bender to get a working pool
No matter what i do keep getting the same error
9
General Discussion / Re: Transfer license to new machine help/clarification
« Last post by Haldanite on May 23, 2018, 09:08:09 pm »
I did a transfer of my drives to a new motherboard and OS and my license won't activate.  I've tried using the portal to transfer, but get an error message that says to contact sales.  I've sent multiple emails for over a week now and they have gone unanswered.  I would really like to get this resolved before the trial expires.
10
tRAID on Windows / Re: Anyone upgraded to Windows 10 build 1803?
« Last post by astuni on May 22, 2018, 11:51:09 pm »
Thanks, I will pull the trigger during the weekend!
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