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General Discussion / Re: Unable to log into the customer portal
« Last post by Skirge01 on October 29, 2018, 11:46:41 am »
Just wanted to say that I had no issues logging into the customer portal at  So, while you likely won't be able to do much if there's no support behind the scenes, the portal IS allowing those with a portal account to log in.  Note that I believe you would have needed to email support and register for a portal account in order to have an account in the first place.  If no one is presently answering support emails, there would currently be no way to register for the portal account.
After a DRU restore, the hidden folder on C:, "FlexRAID-Managed-Pool", grew to 900 GB. What is this folder for? May I delete it?

I had to move the OS to a large drive because the attempt of a DRU restore failed by growing the hidden folder "FlexRAID-Managed-Pool" so big that it filled up drive C: completely.

May I move the OS back to my original 250GB SSD? Or will I face this same problem again next time I need to restore a drive?

I have two 8TB DRU's and one 8TB PPU. 9 TB of data is stored on them.



My attempts to restore a DRU failed repeatedly until I found out that the hidden folder "FlexRAID-Managed-Pool" on drive C: filled up all available space and caused the restore process to fail.

Only after I moved the OS to a large drive could the restore process succeed. The "FlexRAID-Managed-Pool" folder grew to a size of 900 GB.

Question: Can I move the OS back to my original 250GB SSD? Or will I face this same problem again the next time I need to restore a drive? It is hard to believe that FlexRAID was designed this way. Is there a relation, or equation that will tell us how much free space we need to maintain on drive C:, as a function of data size?

I have two 8TB DRU's and one 8TB PPU. 9 TB date is stored on them.


General Discussion / Re: Unable to log into the customer portal
« Last post by asian on October 25, 2018, 12:27:38 am »
Same here cannot get into the Portal.

But i think that once amazing product have died.
support is non responsive.

I come here just to see if there is hope but every-time i am disappointing.

General Discussion / Re: Unable to log into the customer portal
« Last post by Beardedsith on October 24, 2018, 07:55:31 am »
I did get my data back and I switched to SnapRaid instead of FlexRAID.  I would PREFER to use FlexRAID, but it seems as though everyone here has disappeared...

I still haven't heard back from Support regarding my lack of ability to access the customer portal.

Can anyone else get into the licensing portal?
General Discussion / Re: Strange Data Corruption Issue
« Last post by Skirge01 on October 21, 2018, 03:38:51 pm »
The issue is that the data on the failing drive got corrupted because the drive was dying and that bad data was then replicated to the parity drive because tRAID is live, rather than a snapshot RAID like RAID-F.  This isn't a failure of tRAID as the same would happen under most other RAID technologies.  Restoring from the parity drive got your data back onto a healthy drive, just as designed.  I'd guess that you likely did not lose everything which was on the failing drive, but actually managed to recover quite a bit.

What you seem to have done "wrong" is consider RAID as a full backup solution.  It's not.  While you do get some redundancy and peace of mind using RAID, any data you want to ensure is not lost must be duplicated.  As you saw, if a drive begins to fail and starts writing bad data, that bad data gets written to the parity drive and cannot be recovered without restoring from a real backup.  Again, the parity drive is not an actual backup.

Most of us feel that movies are not critical to lose, so we don't actually back them up in software.  RAID gives us just enough redundancy, so if a drive fails and we lose a few movies, it's no big deal.  Our actual backup is the physical movie disc.  If this risk isn't acceptable to you, then you would need to double your storage and create real software backups of your movies.

When you say "I used to run update on weekly basis", do you mean running a VERIFY, VERIFY+, or VERIFY SYNC on your tRAID array?  If so, then you're not understanding what that job does.  You can read up on that here.  In short, they verify the parity on the PPU matches the data on the DRUs.  In your case, the corrupted data was sent to the parity drive, so as far as those jobs were concerned the data matched.

One thing which could mitigate your losses is installing HD Sentinel.  That software will monitor your drive's health 24/7 and alert you if one might be failing.  That has saved me many times (especially back in the horrible Seagate days) and, most often, I was alerted a drive was failing long before any data got corrupted.  So, I was able to take the drive out of the array and replace it with a healthy drive.  Also, because I was alerted so early, I was usually able to copy all the data directly off the failing drive and put it on the healthy drive, without restoring from parity at all.  I will never run any computer (server or even a laptop) without this software installed.

Hope that helps!
General Discussion / Strange Data Corruption Issue
« Last post by hussain on October 20, 2018, 12:28:01 am »
I have windows 10 based system with five 2 TB hard drives with 4 DRU's and 1 PPU.  i have stored all my bluray onto the server in mkv format. Now suddenly the MKVs have started to come corrupt. The mkv start to play and then suddenly stop. I have tried to copy movie onto flash drive and then play but still same issue.
Can somebody tell me what is going on. I am extremely perplexed.

I checked and all corrupted files were from hard drive which recently failed and I recovered data via parity drive. I used to run update on weekly basis even then most of the data recovered is corrupted. What is the use of flexraid if it cannot recover data or did i do something wrong? Can somebody tell me how to ensure that this does not happen in case of another hard drive failure. thanks
Snapshot RAID / Re: Confused - how to make snapshot raid
« Last post by artroom on October 17, 2018, 06:06:17 pm »
OK. I think I will bite the bullet and just buy another HD now (which is what I was hoping to avoid).
That way I can just put everything back into 1 big storage pool and have enough PPU to cover it all.
Anything else sounds like it will get too messy, and I don't want to spend too much time on anything new, or money on new software.

thanks for your help.
Snapshot RAID / Re: Confused - how to make snapshot raid
« Last post by smarty12345 on October 17, 2018, 04:15:28 pm »
I have just tried this on a VM using NTFS mounts.
So in a nutshell. You can have only a single instance of a storage pool running via Flexraid. After the first is created the option to make more is greyed out.
the "raid" is totally separate in Expert mode however.
So unlike cruise control that will create a raid and pool all the disks in that raid, using expert mode you can create a single pool from any number of the disks you have, and exclude others. And then configure a raid over any selection of disks you want too.
I believe you can set up multiple raids of different disks. Though I think that could get messy.  But you are limited to only a single initialized pool. IF you want more than one pool you will probably have to look and dedicated pooling software. 
Snapshot RAID / Re: Confused - how to make snapshot raid
« Last post by artroom on October 16, 2018, 04:18:18 pm »
Thanks again Smarty...
So, I have to create a second pool and then add the snapshot raid to the same drive paths used to make that pool?
I thought a raid merged the disks as one, is this not what flexraid does for a snapshot raid? It has to be done in two separate parts?
If that is the case, can you make a pool of all your drives, but choose to only snapshot raid some of them?

I tried to create a pool from those disks but when I go to Add New Configuration, the only option it will let me choose is another Snapshot Raid. Is Flexraid only able to create one storage pool, but unlimited snapshot raids? That does seem very odd.

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